MULTI-LANGUAGE AUTOMATION
Law firms increasingly serve clients who speak different languages. With LegalNavigator’s Multi-Language Automation, your AI intake agent can instantly identify language preference and engage prospects and clients in their native language. From Spanish-speaking intake, real-time translation services, to bilingual appointment reminders, you can expand your reach, improve client trust, and convert more cases without needing extra staff.
Here's How it Works:
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Our AI system detects the client’s preferred language and once identified, the system automatically adapts its communication across all channels—phone calls, SMS, and emails—delivering the same professional experience without delay. Capabilities include:
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✅ Bilingual Intake Calls: The agent can conduct full intake conversations in English or Spanish, qualifying cases and scheduling consults.
✅ Multi-Language Texting: Automated SMS sequences (reminders, updates, payment links) are sent in the client’s preferred language.
✅ Appointment Scheduling: Booking confirmations, reminders, and rescheduling handled seamlessly in the right language.
✅ Email Automation: Intake follow-ups, document requests, and retainer reminders are automatically translated.
✅ Language Routing: When a live transfer is needed, the system routes clients to the correct bilingual staff or attorney.
Benefits for Law Firms
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✅ Expand Your Market: Capture cases from clients who may not engage with English-only firms.
✅ Improve Conversion Rates: Prospects are far more likely to book when communication is clear and accessible.
✅ Enhance Client Trust: Multilingual communication shows cultural respect and professionalism.
✅ Reduce Bottlenecks: No waiting for bilingual staff - AI handles first contact in real time.
✅ Consistent Experience: Every client receives the same high-quality interaction, regardless of language.
What the Agent Can Do
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Conduct intake and new case & client qualification
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Provide FAQs and explain next steps
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Book new consultations and appointments
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Deliver reminders and payment updates
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Warm-transfer to the correct staff/attorney
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Send follow-up texts, emails, and document requests
HOW TO GET STARTED
1
EXISTING CLIENTS
If you’re already a LegalNavigator.ai user, simply add the Automated Document Signing option to your current subscription. Please click on the button below to email your request to Shane Criss...
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NEW CLIENTS
If you’re new to LegalNavigator.ai, CLICK HERE to schedule a 15 minute DEMO of our system to see and discuss how LegalNavigator.ai can help your law firm.
3
SETUP
During onboarding, we’ll help you update and automate your existing retainer document and configure exactly when you want the automated texting and signing process to trigger after a client is qualified.